Terms and back

No liability hardware failure or disaster by water damage can not be attributed to Aquarium Direct about maintenance, use, installation or manufacture such equipment.

Remember that the information on the site is for guidance only refer to the instructions and specifications supplied directly by the manufacturer

Returns: Terms Before returning an item, please contact us with your request to obtain our permission.

Any item returned without authorization from Aquarium Direct be refused.

All returns or exchanges must be made within 7 days of receipt to receive credit.

Products must be returned new and in their original unopened packaging. All returns must be accompanied by your receipt.

The shipping fees are non-refundable.

If you need help or additional information concerning a return or exchange of item please contact us.

Delivery costs for returns and exchanges Aquarium Direct does not support the transport costs for returning products. The initial delivery costs are not refundable


Warehousing costs can be charged after a deadline of 30 days according to the following conditions. If we are incapable to plan the delivery with you or if you do not come to pick up your order, warehousing costs are $9 a day and retroactive in the first day of the availability of the order.

If we ship an order and it is refused or you provide the wrong address or a an item that is not defective is returned or if an item is returned without proper authorization, or in its original condition the customer will be charged the actual shipping charges each way including our actual initial shipping costs.


Please note that all product warranty should be directed to the product manufacturer. Aquarium Direct is not responsible for defective products. Please make sure you know the manufacturer's warranty conditions before placing the order

No liability hardware failure or disaster by water damage can not be attributed to Aquarium Direct about maintenance, use, installation or manufacture such equipment.

If an item is defective or fails within the first 30 days the customer is only responsible for shipping charges to return the item to us. If an item fails after 30 days the customer is responsible for actual shipping charges each way.

Defective items will be replaced, repaired or credit will be given as requested by the supplier or manufacturer.

Any defective or warranty coverage on light bulbs must be addressed by the manufacturer. We will assist in the process if necessary.

Take time to read shipping conditions and information

Changes, Misprints and Errors: Subject to applicable law, we: (a) reserve the right to change the products and services advertised or offered for sale through the Site, the prices or specifications of such products and services and any promotional offers at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that products or services advertised or offered for sale on the Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site or any material that appears on the Site is accurate, complete, reliable, current or error-free; (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate; and (f) reserve the right to cancel an order if there is not enough inventory of an item to complete your order (or if an item is no longer available). If we do not process an order for such reason(s), we will advise you that the order has been cancelled and will either not charge you or will apply a credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.

Severability: If any provision of the Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of these Terms and shall not affect the validity and enforceability of any remaining provisions.