Shipping costs FREE FOR ORDER AT 99$ AND MORE*

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East Canada

Western Canada

We select the carrier based on the best price available. Orders are shipped with Canada Post, Purolator, GLS, CANPAR, Transport'heure or MDX .

to avoid freeze use flex delivery www.canadapost.ca/flexdelivery

No Shipping to Nunavut

FREIGHT SHIPPING IS NOT FREE 

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Order Pickup

Your order will be available for pickup in a secure parcel locker in Joliette after a usual delay of 12 hours following your purchase.

Please note that pickup may be unavailable on certain weekends. You will receive an email with detailed instructions and the access code once your order is ready.

ADDON

ADDON to add products to an existing order with the promo code ADDON, please include a message stating "to be added to the initial order #" and be aware that addition is only possible if the order is not in processing and the added items do not incur additional shipping charges. Applicable for regular Canada Post shipping only.

Please note that without an initial order, the ADDON request will be rejected at the traitement.

Shipping Terms:

We reserve the right to adjust the cost of delivery if required.

The products are delivered to the address indicated by the consumer on the order form.

Orders are processed normally within one working day and are delivered within one to five more business days.

Items that we do not keep in stock can be ordered and are delivered within one to three weeks.

When a supplier informs us that an order item is no longer available, the customer receives an e-mail notification.

We can not be held responsible for any delay in delivery that may occur due to bad weather or difficult road conditions.

All delays posted on the site are an estimate and not guaranteed.

Please note that we do everything in our power to offer you the best online shopping experience.

In winter we are not responsible for items frozen.



Shipping is not available for certain products displayed on the web site including Furniture, Aquariums and others.

Red Sea Aquarium is shipped with freight.

These products can be ordered on our site for Local pick-up.

Extra Shipping charge for heavy item like  Substrate and Rock 

Undelivered / Lost Packages

If a package is not received, we immediately open an investigation with the carrier.
This investigation is required to determine the exact status of the shipment and to allow us to obtain reimbursement from the carrier.

Investigation Timeframe

The carrier’s processing time is generally 5 to 15 business days. During this period, we provide regular updates and keep the customer informed of any progress.

Customer Cooperation Required

To complete the investigation, the carrier may contact the customer directly to confirm delivery details or provide additional information.
If the customer does not respond to the carrier’s requests, the investigation may be closed without reimbursement, and no replacement or refund will be issued.

Customer Options

If the customer chooses to wait for the investigation to be completed:
A replacement will be shipped only if the package is confirmed lost by the carrier.

If the customer wishes to receive the product quickly:
They may place a new order immediately. If the original package is located and returned to our warehouse, a full refund of the first order will then be issued.

Delivery of live and frozen food:

We can not ship live or frozen.

These products can be ordered on our site for Order Pickup.